Refund Policy
Rules for virtual goods, hawk purchases, missing credits, and payment errors.
Carrier Pidge sells virtual goods for use inside the service. Hawk purchases are generally final once the hawk is credited to your account. We review refund or re-credit requests only when something went wrong with payment processing or entitlement delivery.
The purchase, delivery and refund rules below also apply to pigeon packs. After a refund, we may remove up to the purchased quantity from your available pigeons; pigeons already delivered to friends are not reclaimed.
What this policy covers
- This policy applies to purchases of virtual goods in Carrier Pidge, including hawks.
- A hawk is a virtual item credited to your account for use inside the service.
- Delivery, interception, and flight outcomes are part of the product experience and are not cash-equivalent guarantees.
Hawk purchases are final
- Because hawks are virtual goods, successful purchases are not refundable once the hawk is credited or made available in your account.
- Using a hawk, dispatching it, or holding it in your account does not create a refund right.
- Prices, taxes, exchange rates, and payment fees may be shown by the payment provider before checkout.
Exceptions we will review
- You paid for a hawk but it was not credited to your account.
- A duplicate charge was created by a platform or payment processing error.
- Payment succeeded but a technical issue prevented access to the purchased hawk.
- We confirmed that a platform error, not normal gameplay or user choice, caused the purchase to fail.
What is not refundable
- Change of mind, accidental purchases, or buyer's remorse after checkout.
- A hawk that was credited correctly and then used, dispatched, or left unused.
- A hawk that fails to intercept a message or arrives after the relevant flight result.
- Message outcomes such as delivered, intercepted, or lost pigeons, unless a confirmed platform error caused the issue.
- Account restrictions caused by violations of our terms or safety policies.
How to request review
- Contact us through the product feedback or support entry within a reasonable time after the purchase.
- Include your account, order or payment reference, purchase time, and screenshots or receipts if available.
- Do not file repeated or misleading requests; abusive refund claims may limit account access.
- We may ask for more information to verify the payment and hawk ledger.
Review and outcome
- We check payment records, webhook events, and the hawk ledger before deciding the outcome.
- If the hawk was missing, we may credit the missing hawk or issue a refund where appropriate.
- Approved refunds normally return to the original payment method when the provider supports it.
- Refund timing depends on the payment provider, bank, card network, and region.
Contact
Use the feedback or support entry, or the contact email shown on this site. Include enough purchase detail for us to verify the issue.
Policy updates
We may update this policy as virtual goods, payment providers, or legal requirements change. Material changes will be reflected on this page.